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Buying committees are growing, and it’s tough to build a relationship with each member. Contact Sentiment does the heavy lifting - using AI to flag concerns and de-risk deals.
Pod supports sales reps in every step of their deals, with a suite of features that do the heavy lifting
Customer sentiment is a metric that sellers use to determine how prospects, leads, and customers think and feel about their brand. While it is a simple measurement tool, tracking whether your audience has a positive, neutral, or negative view of the company can be tricky without proper tooling.
Sentiment analysis refers to analyzing digital text to identify if someone’s emotional tone is positive, neutral, or negative. Companies typically have large volumes of text to sift through, so a proper tool is required for complete analysis.
Pod consolidates all customer interactions across notes, email, call transcripts, and more. This natural language processing allows Pod to establish a baseline sentiment and adjust the score positively or negatively by analyzing the tone as communications continue.
Early in the deal, in particular, it’s important to identify how customers feel and what they ultimately want. Understanding these points deeply will help progress the deal positively and aid with customer retention.
70% of decisions made by prospects and customers are based on emotion. Understanding emotion and being emotionally intelligent builds trust, excitement, and relationships and ultimately de-risks your deal.
Emotions play a critical role in prospect decision-making. They influence how prospects perceive, choose, and evaluate your products or services.
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